Terms and conditions

Terms and conditions

  1. Product warranty: unless mentioned specifically, all products not covered by the warranty.
  2. You can cancel your order within 12 hours after your purchase
  3. Payment :Cash payment upon receipt of your order
  4. Images used are for illustrative purposes and may vary little variation from the actual product
  5. Return the defective goods
  • In the event that a technical defect of electronic products (manufacturing defect) will be replaced and we’ll cover the shipping cost. (Replacement)
  • Problem message should be sent by email or phone
  • Return the defective product to mastic within 5 business days of receiving product approval targ mastic
  • Mastic retrieval for defective products:
    • This is done by shipping company appointed by mastic
    • Product must be in original condition , without using and its packaging origin
    • Product will review by Masstec technician  and compared to the problem that was sent by you and after examination
    • In the absence of the mentioned problem loopback is rejected and return the product to you again
    • Mastec will not cover shipping of returns.
  • Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.
  • United Arab of Emirates is our country of domicile.
  • Minors under the age of 18 shall are prohibited to register as a User of this website and are not allowed to transact or use the website.
  • If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection. 
  • The cardholder must retain a copy of transaction records and Merchant policies and rules.
  • We accept payments online using Visa and MasterCard credit/debit card in AED (or any other agreed currencies).